Information exlosure in external interface
Published Jul 15, 2024
5.7
MEDIUMCVSS 3.1
EPSS 0.39%
Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Affected products
-
- Version 2023.xStatusaffectedConstraints-
- Version 2024.xStatusaffectedConstraints<=2024.4.x
- Version 8.0.xStatusaffectedConstraints-
- Version
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
Vendor solution
Update to OTRS 2024.5.2
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
1 other source (CVE.org) ▾
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
No CVSS v3.0 score for this CVE.
No CVSS v2.0 score for this CVE.
This CVE is not in the KEV list.
CISA SSVC (Vulnrichment)
Stakeholder-Specific Vulnerability Categorization from CISA ADP.
Exploitation
NoneAutomatable
NoTechnical Impact
PartialDecision
n/aAssessed Jul 15, 2024 · SSVC 2.0.3
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 2, 2026.
Score over time
2024–2026- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (6 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 2, 2026 | 0.39% (0.00385) | 30.15th | v5 (v2026.06.15) |
| Jun 15, 2026 | 0.36% (0.00363) | 27.92th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.13% (0.00125) | 29.32th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.05% (0.00049) | 20.06th | v3 (v2023.03.01) |
| Jul 17, 2024 | 0.05% (0.00049) | 18.54th | v3 (v2023.03.01) |
| Jul 15, 2024 | 0.04% (0.00043) | 9.27th | v3 (v2023.03.01) |
References (1)
- https://otrs.com/release-notes/otrs-security-advisory-2024-07/ Vendor Advisory
| Link | Providers | Tags |
|---|---|---|
| https://otrs.com/release-notes/otrs-security-advisory-2024-07/ | Vendor Advisory |
Change history (0)
No recorded changes yet.