SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests
Published Jan 15, 2025 ·Due Mar 6, 2025
9.1
CRITICALCVSS 3.1
EPSS 96.58%
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Affected products
No data.
- < 5.5.8
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
1 other source (CISA ADP) ▾
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
No CVSS v3.0 score for this CVE.
No CVSS v2.0 score for this CVE.
Date Added
Feb 13, 2025
Patch Due
Mar 6, 2025
Required Action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
CISA SSVC (Vulnrichment)
Stakeholder-Specific Vulnerability Categorization from CISA ADP.
Exploitation
ActiveAutomatable
YesTechnical Impact
TotalDecision
n/aAssessed Feb 14, 2025 · SSVC 2.0.3
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 2, 2026.
Score over time
2025–2026- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (9 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 2, 2026 | 96.58% (0.96576) | 99.88th | v5 (v2026.06.15) |
| Oct 1, 2026 | 96.58% (0.96576) | 99.88th | v5 (v2026.06.15) |
| Sep 20, 2026 | 95.15% (0.95151) | 99.86th | v5 (v2026.06.15) |
| Jun 15, 2026 | 95.07% (0.95067) | 99.85th | v5 (v2026.06.15) |
| Mar 22, 2025 | 93.42% (0.93420) | 99.83th | v4 (v2025.03.14) |
| Mar 17, 2025 | 92.32% (0.92316) | 99.72th | v4 (v2025.03.14) |
| Feb 26, 2025 | 38.51% (0.38505) | 97.33th | v3 (v2023.03.01) |
| Feb 14, 2025 | 31.38% (0.31384) | 97.06th | v3 (v2023.03.01) |
| Jan 16, 2025 | 0.04% (0.00043) | 11.29th | v3 (v2023.03.01) |
References (3)
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier Release Notes
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727 government-resourceUS Government Resource
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ Third Party Advisory
| Link | Providers | Tags |
|---|---|---|
| https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier | Release Notes | |
| https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727 | government-resourceUS Government Resource | |
| https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ | Third Party Advisory |
Change history (0)
No recorded changes yet.