This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service
Published Jul 1, 2020
9.8
CRITICALCVSS 3.1
EPSS 0.74%
Description
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
Affected products
-
- Version unspecifiedStatusaffectedConstraints<3.0.1
- Version
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | ||||||
|---|---|---|---|---|---|---|---|---|---|
| QNAP Systems Inc. | Helpdesk | n/a |
|
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
1 other source (CVE.org) ▾
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
No CVSS v3.0 score for this CVE.
AV:N/AC:L/Au:N/C:P/I:P/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Table of values (12 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 0.74% (0.00745) | 53.09th | v5 (v2026.06.15) |
| Sep 20, 2026 | 0.74% (0.00745) | 53.27th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.08% (0.00080) | 34.75th | v3 (v2023.03.01) |
| Sep 3, 2023 | 0.08% (0.00080) | 33.06th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.07% (0.00070) | 28.42th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.89% (0.00885) | 27.89th | v2 (v2022.01.01) |
| Apr 1, 2022 | 0.89% (0.00885) | 24.24th | v2 (v2022.01.01) |
| Feb 4, 2022 | 4.50% (0.04499) | 74.08th | v2 (v2022.01.01) |
| Feb 3, 2022 | 1.84% (0.01840) | 47.83th | v1 |
| Jan 6, 2022 | 1.84% (0.01840) | 47.32th | v1 |
| Jan 5, 2022 | 0.42% (0.00416) | 26.65th | v5 (v2026.06.15) |
| Apr 14, 2021 | 0.42% (0.00416) | 0.00th | v1 |
References (1)
- https://www.qnap.com/zh-tw/security-advisory/qsa-20-03 x_refsource_MISCVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| https://www.qnap.com/zh-tw/security-advisory/qsa-20-03 | x_refsource_MISCVendor Advisory |
Change history (0)
No recorded changes yet.