An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22
Published Mar 19, 2020
5.4
MEDIUMCVSS 3.1
EPSS 1.01%
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
Affected products
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
No CVSS v3.0 score for this CVE.
AV:N/AC:M/Au:S/C:N/I:P/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Table of values (13 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 1.01% (0.01009) | 61.78th | v5 (v2026.06.15) |
| Jun 15, 2026 | 1.12% (0.01123) | 61.87th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.55% (0.00545) | 65.79th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.10% (0.00097) | 42.24th | v3 (v2023.03.01) |
| Sep 3, 2023 | 0.10% (0.00098) | 40.10th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.11% (0.00109) | 42.19th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.95% (0.00950) | 32.28th | v2 (v2022.01.01) |
| Apr 1, 2022 | 0.95% (0.00950) | 28.61th | v2 (v2022.01.01) |
| Feb 4, 2022 | 3.87% (0.03867) | 67.34th | v2 (v2022.01.01) |
| Feb 3, 2022 | 5.36% (0.05363) | 79.74th | v1 |
| Jan 6, 2022 | 5.36% (0.05363) | 79.54th | v1 |
| Jan 5, 2022 | 1.25% (0.01247) | 69.74th | v5 (v2026.06.15) |
| Apr 14, 2021 | 1.25% (0.01247) | 0.00th | v1 |
References (6)
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html vendor-advisoryBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html vendor-advisoryBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html vendor-advisoryBroken Link
- https://community.otrs.com/category/security-advisories-en/ Vendor Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html mailing-list
- https://otrs.com/release-notes/otrs-security-advisory-2019-13/ Release NotesVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html | vendor-advisoryBroken Link | |
| http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html | vendor-advisoryBroken Link | |
| http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html | vendor-advisoryBroken Link | |
| https://community.otrs.com/category/security-advisories-en/ | Vendor Advisory | |
| https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html | mailing-list | |
| https://otrs.com/release-notes/otrs-security-advisory-2019-13/ | Release NotesVendor Advisory |
Change history (0)
No recorded changes yet.