The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.10, from 4.0.0 before 4.2.6, from 4.3.0 before 4.3.5, from 4.4.0 before 4.4.3, and from 4.5.0 before 4.5.1 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via authorization bypass
Published Nov 7, 2019
5.3
MEDIUMCVSS 3.1
EPSS 1.73%
Description
The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.10, from 4.0.0 before 4.2.6, from 4.3.0 before 4.3.5, from 4.4.0 before 4.4.3, and from 4.5.0 before 4.5.1 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via authorization bypass. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.
Affected products
-
- Version 3.10.0StatusaffectedConstraints<unspecified
- Version 4.0.0StatusaffectedConstraints<unspecified
- Version 4.3.0StatusaffectedConstraints<unspecified
- Version 4.4.0StatusaffectedConstraints<unspecified
- Version 4.5.0StatusaffectedConstraints<unspecified
- Version unspecifiedStatusaffectedConstraints<3.16.10
- Version unspecifiedStatusaffectedConstraints<3.9.17
- Version unspecifiedStatusaffectedConstraints<4.2.6
- Version unspecifiedStatusaffectedConstraints<4.3.5
- Version unspecifiedStatusaffectedConstraints<4.4.3
- Version unspecifiedStatusaffectedConstraints<4.5.1
- Version
-
- Version 3.10.0StatusaffectedConstraints<unspecified
- Version 4.0.0StatusaffectedConstraints<unspecified
- Version 4.3.0StatusaffectedConstraints<unspecified
- Version 4.4.0StatusaffectedConstraints<unspecified
- Version 4.5.0StatusaffectedConstraints<unspecified
- Version unspecifiedStatusaffectedConstraints<3.16.10
- Version unspecifiedStatusaffectedConstraints<3.9.17
- Version unspecifiedStatusaffectedConstraints<4.2.6
- Version unspecifiedStatusaffectedConstraints<4.3.5
- Version unspecifiedStatusaffectedConstraints<4.4.3
- Version unspecifiedStatusaffectedConstraints<4.5.1
- Version
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | ||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Atlassian | Jira Service Desk Data Center | n/a |
| ||||||||||||||||||||||||||||||||||||
| Atlassian | Jira Service Desk Server | n/a |
|
- < 3.9.17
- < 3.9.17
- ≥ 3.10.0 · < 3.16.10
- ≥ 3.10.0 · < 3.16.10
- ≥ 4.0.0 · < 4.2.6
- ≥ 4.0.0 · < 4.2.6
- ≥ 4.3.0 · < 4.3.5
- ≥ 4.3.0 · < 4.3.5
- ≥ 4.4.0 · < 4.4.3
- ≥ 4.4.0 · < 4.4.3
- ≥ 4.5.0 · < 4.5.1
- ≥ 4.5.0 · < 4.5.1
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
No CVSS v3.0 score for this CVE.
AV:N/AC:M/Au:N/C:P/I:N/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 4, 2026.
Score over time
2021-2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Table of values (13 key points)
Flat stretches are collapsed. Showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 4, 2026 | 1.73% (0.01731) | 76.82th | v5 (v2026.06.15) |
| Sep 20, 2026 | 1.73% (0.01731) | 76.59th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.22% (0.00224) | 61.14th | v3 (v2023.03.01) |
| Sep 10, 2023 | 0.22% (0.00224) | 60.07th | v3 (v2023.03.01) |
| Sep 3, 2023 | 0.26% (0.00255) | 62.68th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.21% (0.00213) | 57.52th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.14% (0.01136) | 59.45th | v2 (v2022.01.01) |
| Apr 1, 2022 | 1.14% (0.01136) | 56.27th | v2 (v2022.01.01) |
| Feb 4, 2022 | 5.74% (0.05736) | 77.22th | v2 (v2022.01.01) |
| Feb 3, 2022 | 4.53% (0.04526) | 76.76th | v1 |
| Jan 6, 2022 | 4.53% (0.04526) | 76.54th | v1 |
| Jan 5, 2022 | 1.05% (0.01046) | 66.20th | v5 (v2026.06.15) |
| Apr 14, 2021 | 1.05% (0.01046) | 0.00th | v1 |
References (3)
- http://packetstormsecurity.com/files/155214/Jira-Service-Desk-Server-Data-Center-Path-Traversal.html x_refsource_MISCThird Party Advisory
- https://jira.atlassian.com/browse/JSDSERVER-6590 x_refsource_MISCIssue TrackingVendor Advisory
- https://seclists.org/bugtraq/2019/Nov/9 mailing-listx_refsource_BUGTRAQThird Party Advisory
| Link | Providers | Tags |
|---|---|---|
| http://packetstormsecurity.com/files/155214/Jira-Service-Desk-Server-Data-Center-Path-Traversal.html | x_refsource_MISCThird Party Advisory | |
| https://jira.atlassian.com/browse/JSDSERVER-6590 | x_refsource_MISCIssue TrackingVendor Advisory | |
| https://seclists.org/bugtraq/2019/Nov/9 | mailing-listx_refsource_BUGTRAQThird Party Advisory |
Change history (0)
No recorded changes yet.