An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19
Published Aug 21, 2019
6.5
MEDIUMCVSS 3.1
EPSS 1.55%
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
Affected products
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:N/A:N
1 other source (MITRE) ▾
CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:H/S:U/UI:N
AV:N/AC:L/Au:S/C:P/I:N/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 3, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Table of values (14 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 3, 2026 | 1.55% (0.01546) | 74.14th | v5 (v2026.06.15) |
| Jun 15, 2026 | 1.71% (0.01707) | 74.25th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.30% (0.00300) | 51.14th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.34% (0.00344) | 72.44th | v3 (v2023.03.01) |
| Dec 15, 2023 | 0.23% (0.00231) | 61.11th | v3 (v2023.03.01) |
| Sep 3, 2023 | 0.17% (0.00165) | 52.52th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.15% (0.00154) | 49.84th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.03% (0.01034) | 41.69th | v2 (v2022.01.01) |
| Apr 1, 2022 | 1.03% (0.01034) | 37.91th | v2 (v2022.01.01) |
| Feb 4, 2022 | 11.57% (0.11569) | 88.81th | v2 (v2022.01.01) |
| Feb 3, 2022 | 6.21% (0.06208) | 81.93th | v1 |
| Jan 6, 2022 | 6.21% (0.06208) | 81.75th | v1 |
| Jan 5, 2022 | 1.45% (0.01454) | 72.86th | v5 (v2026.06.15) |
| Apr 14, 2021 | 1.45% (0.01454) | 0.00th | v1 |
No CWE recorded.
References (7)
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html vendor-advisoryBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html vendor-advisoryBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html vendor-advisoryBroken Link
- https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/ PatchVendor Advisory
- https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html Mailing ListThird Party Advisory
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html mailing-list
- https://www.otrs.com/category/release-and-security-notes-en/ Release Notes
| Link | Providers | Tags |
|---|---|---|
| http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html | vendor-advisoryBroken Link | |
| http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html | vendor-advisoryBroken Link | |
| http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html | vendor-advisoryBroken Link | |
| https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/ | PatchVendor Advisory | |
| https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html | Mailing ListThird Party Advisory | |
| https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html | mailing-list | |
| https://www.otrs.com/category/release-and-security-notes-en/ | Release Notes |
Change history (0)
No recorded changes yet.