An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17
Published May 21, 2019
5.4
MEDIUMCVSS 3.1
EPSS 1.13%
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.
Affected products
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
No CVSS v3.0 score for this CVE.
AV:N/AC:M/Au:S/C:N/I:P/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 3, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Table of values (14 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 3, 2026 | 1.13% (0.01134) | 65.33th | v5 (v2026.06.15) |
| Jun 15, 2026 | 1.16% (0.01155) | 62.77th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.55% (0.00553) | 66.09th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.11% (0.00107) | 45.14th | v3 (v2023.03.01) |
| May 14, 2024 | 0.11% (0.00107) | 43.14th | v3 (v2023.03.01) |
| Sep 3, 2023 | 0.09% (0.00093) | 38.93th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.11% (0.00112) | 42.87th | v3 (v2023.03.01) |
| Mar 6, 2023 | 2.20% (0.02199) | 81.14th | v2 (v2022.01.01) |
| Apr 1, 2022 | 2.20% (0.02199) | 79.33th | v2 (v2022.01.01) |
| Feb 4, 2022 | 11.70% (0.11696) | 88.96th | v2 (v2022.01.01) |
| Feb 3, 2022 | 7.67% (0.07673) | 84.22th | v1 |
| Jan 6, 2022 | 7.67% (0.07673) | 84.07th | v1 |
| Jan 5, 2022 | 1.82% (0.01819) | 75.45th | v5 (v2026.06.15) |
| Apr 14, 2021 | 1.82% (0.01819) | 0.00th | v1 |
References (4)
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html vendor-advisoryx_refsource_SUSEBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html vendor-advisoryx_refsource_SUSEBroken Link
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html vendor-advisoryx_refsource_SUSEBroken Link
- https://community.otrs.com/security-advisory-2019-05-security-update-for-otrs-framework/ x_refsource_CONFIRMPatchVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html | vendor-advisoryx_refsource_SUSEBroken Link | |
| http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html | vendor-advisoryx_refsource_SUSEBroken Link | |
| http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html | vendor-advisoryx_refsource_SUSEBroken Link | |
| https://community.otrs.com/security-advisory-2019-05-security-update-for-otrs-framework/ | x_refsource_CONFIRMPatchVendor Advisory |
Change history (0)
No recorded changes yet.