An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6
Published Mar 10, 2020
4.3
MEDIUMCVSS 3.1
EPSS 0.77%
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.
Affected products
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
No CVSS v3.0 score for this CVE.
AV:N/AC:L/Au:S/C:P/I:N/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 2, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Table of values (12 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 2, 2026 | 0.77% (0.00770) | 54.02th | v5 (v2026.06.15) |
| Sep 20, 2026 | 0.77% (0.00770) | 54.10th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.05% (0.00054) | 23.20th | v3 (v2023.03.01) |
| Jun 14, 2024 | 0.05% (0.00054) | 22.70th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.05% (0.00054) | 20.65th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.89% (0.00885) | 27.89th | v2 (v2022.01.01) |
| Apr 1, 2022 | 0.89% (0.00885) | 24.24th | v2 (v2022.01.01) |
| Feb 4, 2022 | 4.50% (0.04499) | 74.08th | v2 (v2022.01.01) |
| Feb 3, 2022 | 2.74% (0.02742) | 63.06th | v1 |
| Jan 6, 2022 | 2.74% (0.02742) | 62.72th | v1 |
| Jan 5, 2022 | 0.62% (0.00624) | 46.35th | v5 (v2026.06.15) |
| Apr 14, 2021 | 0.62% (0.00624) | 0.00th | v1 |
No CWE recorded.
References (2)
- https://community.otrs.com/category/release-and-security-notes-en/ x_refsource_MISCRelease NotesVendor Advisory
- https://otrs.com/release-notes/otrs-security-advisory-2019-07/ x_refsource_CONFIRMVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| https://community.otrs.com/category/release-and-security-notes-en/ | x_refsource_MISCRelease NotesVendor Advisory | |
| https://otrs.com/release-notes/otrs-security-advisory-2019-07/ | x_refsource_CONFIRMVendor Advisory |
Change history (0)
No recorded changes yet.