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HIGH

Junos Space Service Now and Service Insight: Organization username and password stored in plaintext in log files.

Published Apr 10, 2019

Description

A password management issue exists where the Organization authentication username and password were stored in plaintext in log files. A locally authenticated attacker who is able to access these stored plaintext credentials can use them to login to the Organization. Affected products are: Juniper Networks Service Insight versions from 15.1R1, prior to 18.1R1. Service Now versions from 15.1R1, prior to 18.1R1.

Affected products

Remediation

Vendor solution

The following Junos Space Service Now and Service Insight releases have been updated to resolve this specific issue: 18.1R1, and all subsequent releases. These releases of Service Now and Service Insight require at least version 18.4R1 of Junos Space.

No action is needed to resolve this issue other than upgrading.

Existing log files will roll over as more actions are logged.

To clear log files manually, login to the server as admin and issue the following commands: [root@space ~]# cd /var/log/jboss/servers/server1/ [root@space server1]# [root@space server1]# ls serviceNow.log* Should result in output similar to: serviceNow.log serviceNow.log.10 serviceNow.log.12 serviceNow.log.14 serviceNow.log.2 serviceNow.log.4 serviceNow.log.6 serviceNow.log.8 serviceNow.log.1 serviceNow.log.11 serviceNow.log.13 serviceNow.log.15 serviceNow.log.3 serviceNow.log.5 serviceNow.log.7 serviceNow.log.9 Next, [root@space server1]# >> serviceNow.log [root@space server1]# rm serviceNow.log.*

If you wish to change the Organization password as a result of this advisory, you must contact JTAC for assistance to properly update the Organization.

Metrics

References (3)

Change history (0)

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Sources
CVE.org / MITRE
Status PUBLISHED
Assigner juniper
Published Apr 10, 2019
Updated Sep 16, 2024
Reserved Oct 11, 2018
NVD
Status Modified
Modified Jun 17, 2026
Red Hat
Severity n/a
Public date n/a