Junos Space Service Now and Service Insight: Organization username and password stored in plaintext in log files.
Published Apr 10, 2019
7.8
HIGHCVSS 3.1
EPSS 0.44%
Description
A password management issue exists where the Organization authentication username and password were stored in plaintext in log files. A locally authenticated attacker who is able to access these stored plaintext credentials can use them to login to the Organization. Affected products are: Juniper Networks Service Insight versions from 15.1R1, prior to 18.1R1. Service Now versions from 15.1R1, prior to 18.1R1.
Affected products
-
- Version 15.1R1StatusaffectedConstraints<unspecified
- Version unspecifiedStatusaffectedConstraints<18.1R1
- Version
-
- Version 15.1R1StatusaffectedConstraints<unspecified
- Version unspecifiedStatusaffectedConstraints<18.1R1
- Version
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Juniper Networks | Service Insight | n/a |
| |||||||||
| Juniper Networks | Service Now | n/a |
|
- ≥ 15.1r1 · < 18.1r1
- ≥ 15.1r1 · < 18.1r1
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
Vendor solution
The following Junos Space Service Now and Service Insight releases have been updated to resolve this specific issue: 18.1R1, and all subsequent releases. These releases of Service Now and Service Insight require at least version 18.4R1 of Junos Space.
No action is needed to resolve this issue other than upgrading.
Existing log files will roll over as more actions are logged.
To clear log files manually, login to the server as admin and issue the following commands: [root@space ~]# cd /var/log/jboss/servers/server1/ [root@space server1]# [root@space server1]# ls serviceNow.log* Should result in output similar to: serviceNow.log serviceNow.log.10 serviceNow.log.12 serviceNow.log.14 serviceNow.log.2 serviceNow.log.4 serviceNow.log.6 serviceNow.log.8 serviceNow.log.1 serviceNow.log.11 serviceNow.log.13 serviceNow.log.15 serviceNow.log.3 serviceNow.log.5 serviceNow.log.7 serviceNow.log.9 Next, [root@space server1]# >> serviceNow.log [root@space server1]# rm serviceNow.log.*
If you wish to change the Organization password as a result of this advisory, you must contact JTAC for assistance to properly update the Organization.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVSS:3.0/AV:L/AC:L/PR:L/UI:N/S:C/C:H/I:N/A:N
AV:L/AC:L/Au:N/C:P/I:N/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 3, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Table of values (12 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 3, 2026 | 0.44% (0.00443) | 36.33th | v5 (v2026.06.15) |
| Sep 20, 2026 | 0.44% (0.00443) | 37.95th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.06% (0.00063) | 27.34th | v3 (v2023.03.01) |
| Jul 11, 2024 | 0.06% (0.00063) | 27.22th | v3 (v2023.03.01) |
| Apr 3, 2024 | 0.06% (0.00063) | 25.21th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.04% (0.00044) | 10.26th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.89% (0.00890) | 30.33th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.41% (0.01412) | 50.22th | v2 (v2022.01.01) |
| Feb 3, 2022 | 3.63% (0.03630) | 71.73th | v1 |
| Jan 6, 2022 | 3.63% (0.03630) | 71.48th | v1 |
| Jan 5, 2022 | 0.83% (0.00833) | 58.90th | v5 (v2026.06.15) |
| Apr 14, 2021 | 0.83% (0.00833) | 0.00th | v1 |
References (3)
- http://www.securityfocus.com/bid/107885 vdb-entryx_refsource_BIDThird Party AdvisoryVDB Entry
- https://kb.juniper.net/JSA10921 x_refsource_CONFIRMVendor Advisory
- https://kb.juniper.net/KB27572 x_refsource_MISCRelease NotesVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| http://www.securityfocus.com/bid/107885 | vdb-entryx_refsource_BIDThird Party AdvisoryVDB Entry | |
| https://kb.juniper.net/JSA10921 | x_refsource_CONFIRMVendor Advisory | |
| https://kb.juniper.net/KB27572 | x_refsource_MISCRelease NotesVendor Advisory |
Change history (0)
No recorded changes yet.