MEDIUM
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13
Published Mar 13, 2019
6.5
MEDIUMCVSS 3.0
EPSS 0.99%
Description
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Affected products
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
6.5 MEDIUM NVD
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact None
Integrity Impact High
Availability Impact None
5.5 MEDIUM NVD
AV:N/AC:L/Au:S/C:N/I:P/A:P
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact None
Integrity Impact Partial
Availability Impact Partial
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
0.99% 0.00990
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 3, 2026.
EPSS probability 0.00990
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Table of values (10 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 3, 2026 | 0.99% (0.00990) | 61.22th | v5 (v2026.06.15) |
| Sep 20, 2026 | 0.99% (0.00990) | 61.00th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.05% (0.00054) | 23.20th | v3 (v2023.03.01) |
| Apr 25, 2024 | 0.05% (0.00054) | 21.42th | v3 (v2023.03.01) |
| Feb 8, 2024 | 0.05% (0.00053) | 18.08th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.05% (0.00054) | 20.65th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.89% (0.00885) | 27.89th | v2 (v2022.01.01) |
| Feb 4, 2022 | 0.89% (0.00885) | 10.50th | v2 (v2022.01.01) |
| Feb 3, 2022 | 0.42% (0.00416) | 10.04th | v5 (v2026.06.15) |
| Apr 14, 2021 | 0.42% (0.00416) | 0.00th | v1 |
Weaknesses (1)
References (1)
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework x_refsource_MISCMitigationPatchVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework | x_refsource_MISCMitigationPatchVendor Advisory |
Change history (0)
No recorded changes yet.
Sources
CVE.org / MITRE
Status PUBLISHED
Assigner mitre
Published Mar 13, 2019
Updated Sep 17, 2024
Reserved Mar 13, 2019
Link CVE-2018-20800
CISA Vulnrichment
Updated n/a