An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12
Published Apr 15, 2023
6.1
MEDIUMCVSS 3.1
EPSS 0.44%
Description
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.
Affected products
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
No CVSS v3.0 score for this CVE.
No CVSS v2.0 score for this CVE.
This CVE is not in the KEV list.
CISA SSVC (Vulnrichment)
Stakeholder-Specific Vulnerability Categorization from CISA ADP.
Exploitation
NoneAutomatable
NoTechnical Impact
PartialDecision
n/aAssessed Feb 6, 2025 · SSVC 2.0.3
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2023–2026- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (9 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 0.44% (0.00443) | 36.17th | v5 (v2026.06.15) |
| Jun 15, 2026 | 0.44% (0.00443) | 35.04th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.51% (0.00513) | 64.50th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.09% (0.00086) | 38.38th | v3 (v2023.03.01) |
| May 17, 2024 | 0.08% (0.00083) | 34.91th | v3 (v2023.03.01) |
| Apr 21, 2024 | 0.08% (0.00077) | 32.02th | v3 (v2023.03.01) |
| Mar 15, 2024 | 0.07% (0.00072) | 29.21th | v3 (v2023.03.01) |
| Apr 27, 2023 | 0.05% (0.00050) | 17.50th | v3 (v2023.03.01) |
| Apr 16, 2023 | 0.04% (0.00042) | 5.66th | v3 (v2023.03.01) |
References (2)
- https://community.otrs.com/category/release-and-security-notes-en/ Release Notes
- https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/ PatchVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| https://community.otrs.com/category/release-and-security-notes-en/ | Release Notes | |
| https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/ | PatchVendor Advisory |
Change history (0)
No recorded changes yet.