In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system
Published Sep 28, 2018
6.5
MEDIUMCVSS 3.0
EPSS 1.75%
Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Affected products
No data.
Configuration 1
- ≥ 4.0.0 · < 4.0.32
- ≥ 5.0.0 · < 5.0.30
- ≥ 6.0.0 · < 6.0.11
Configuration 2
- 8.0
- 9.0
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N
AV:N/AC:M/Au:N/C:N/I:P/A:P
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Table of values (15 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 1.75% (0.01754) | 77.09th | v5 (v2026.06.15) |
| Jun 15, 2026 | 1.75% (0.01754) | 74.93th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.52% (0.00519) | 64.79th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.25% (0.00254) | 65.71th | v3 (v2023.03.01) |
| Jul 13, 2024 | 0.25% (0.00254) | 65.56th | v3 (v2023.03.01) |
| May 17, 2024 | 0.36% (0.00360) | 72.14th | v3 (v2023.03.01) |
| Feb 19, 2024 | 0.51% (0.00511) | 75.95th | v3 (v2023.03.01) |
| Feb 8, 2024 | 0.45% (0.00450) | 74.34th | v3 (v2023.03.01) |
| Sep 21, 2023 | 0.45% (0.00450) | 72.09th | v3 (v2023.03.01) |
| Sep 3, 2023 | 0.50% (0.00503) | 73.45th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.33% (0.00329) | 66.29th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.11% (0.01108) | 55.18th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.11% (0.01108) | 29.61th | v2 (v2022.01.01) |
| Feb 3, 2022 | 1.54% (0.01543) | 33.48th | v5 (v2026.06.15) |
| Apr 14, 2021 | 1.54% (0.01543) | 0.00th | v1 |
References (6)
- https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/ x_refsource_CONFIRMPatchVendor Advisory
- https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01 x_refsource_CONFIRMPatch
- https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843 x_refsource_CONFIRMPatch
- https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711 x_refsource_CONFIRMPatch
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html mailing-listx_refsource_MLISTMailing ListThird Party Advisory
- https://www.debian.org/security/2018/dsa-4317 vendor-advisoryx_refsource_DEBIANThird Party Advisory
| Link | Providers | Tags |
|---|---|---|
| https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/ | x_refsource_CONFIRMPatchVendor Advisory | |
| https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01 | x_refsource_CONFIRMPatch | |
| https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843 | x_refsource_CONFIRMPatch | |
| https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711 | x_refsource_CONFIRMPatch | |
| https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html | mailing-listx_refsource_MLISTMailing ListThird Party Advisory | |
| https://www.debian.org/security/2018/dsa-4317 | vendor-advisoryx_refsource_DEBIANThird Party Advisory |
Change history (0)
No recorded changes yet.