In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system
Published Sep 28, 2018
4.3
MEDIUMCVSS 3.0
EPSS 1.49%
Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Affected products
No data.
Configuration 1
- ≥ 4.0.0 · < 4.0.32
- ≥ 5.0.0 · < 5.0.30
- ≥ 6.0.0 · < 6.0.11
Configuration 2
- 8.0
- 9.0
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N
AV:N/AC:M/Au:N/C:N/I:P/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
- EPSS v4
Table of values (15 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 1.49% (0.01485) | 73.07th | v5 (v2026.06.15) |
| Jun 15, 2026 | 1.49% (0.01485) | 70.55th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.62% (0.00617) | 68.16th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.21% (0.00212) | 60.01th | v3 (v2023.03.01) |
| Jul 13, 2024 | 0.21% (0.00212) | 59.51th | v3 (v2023.03.01) |
| May 17, 2024 | 0.30% (0.00300) | 69.42th | v3 (v2023.03.01) |
| Feb 19, 2024 | 0.43% (0.00426) | 73.71th | v3 (v2023.03.01) |
| Feb 8, 2024 | 0.38% (0.00375) | 72.00th | v3 (v2023.03.01) |
| Sep 21, 2023 | 0.38% (0.00375) | 69.49th | v3 (v2023.03.01) |
| Sep 3, 2023 | 0.42% (0.00419) | 70.94th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.27% (0.00274) | 62.97th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.11% (0.01108) | 55.18th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.11% (0.01108) | 29.61th | v2 (v2022.01.01) |
| Feb 3, 2022 | 1.54% (0.01543) | 33.48th | v5 (v2026.06.15) |
| Apr 14, 2021 | 1.54% (0.01543) | 0.00th | v1 |
No CWE recorded.
References (6)
- https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/ x_refsource_CONFIRMPatchVendor Advisory
- https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963 x_refsource_CONFIRMPatch
- https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7 x_refsource_CONFIRMPatch
- https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302 x_refsource_CONFIRMPatch
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html mailing-listx_refsource_MLISTMailing ListThird Party Advisory
- https://www.debian.org/security/2018/dsa-4317 vendor-advisoryx_refsource_DEBIANThird Party Advisory
| Link | Providers | Tags |
|---|---|---|
| https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/ | x_refsource_CONFIRMPatchVendor Advisory | |
| https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963 | x_refsource_CONFIRMPatch | |
| https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7 | x_refsource_CONFIRMPatch | |
| https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302 | x_refsource_CONFIRMPatch | |
| https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html | mailing-listx_refsource_MLISTMailing ListThird Party Advisory | |
| https://www.debian.org/security/2018/dsa-4317 | vendor-advisoryx_refsource_DEBIANThird Party Advisory |
Change history (0)
No recorded changes yet.