An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30
Published Aug 3, 2018
8.8
HIGHCVSS 3.0
EPSS 1.90%
Description
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.
Affected products
No data.
Configuration 1
- ≥ 4.0.0 · ≤ 4.0.30
- ≥ 5.0.0 · ≤ 5.0.28
- ≥ 6.0.0 · ≤ 6.0.9
Configuration 2
- 8.0
- 9.0
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
AV:N/AC:L/Au:S/C:P/I:P/A:P
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v2
- EPSS v3
- EPSS v5
Percentile over time
- EPSS v1
- EPSS v2
- EPSS v3
- EPSS v5
Table of values (14 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 1.90% (0.01900) | 78.93th | v5 (v2026.06.15) |
| Jun 15, 2026 | 1.90% (0.01900) | 76.91th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.13% (0.00133) | 48.99th | v3 (v2023.03.01) |
| Feb 3, 2024 | 0.13% (0.00133) | 48.43th | v3 (v2023.03.01) |
| Dec 25, 2023 | 0.19% (0.00189) | 56.43th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.17% (0.00165) | 51.33th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.89% (0.00890) | 30.33th | v2 (v2022.01.01) |
| Sep 10, 2022 | 0.89% (0.00890) | 28.64th | v2 (v2022.01.01) |
| Apr 1, 2022 | 0.89% (0.00890) | 26.62th | v2 (v2022.01.01) |
| Feb 4, 2022 | 0.89% (0.00890) | 12.04th | v2 (v2022.01.01) |
| Feb 3, 2022 | 0.83% (0.00833) | 24.58th | v1 |
| Jan 6, 2022 | 0.83% (0.00833) | 23.96th | v1 |
| Sep 1, 2021 | 0.83% (0.00833) | 57.50th | v1 |
| Apr 14, 2021 | 0.83% (0.00833) | 0.00th | v1 |
No CWE recorded.
References (3)
- https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de x_refsource_CONFIRMVendor Advisory
- https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html mailing-listx_refsource_MLISTMailing ListThird Party Advisory
- https://www.debian.org/security/2018/dsa-4317 vendor-advisoryx_refsource_DEBIANThird Party Advisory
| Link | Providers | Tags |
|---|---|---|
| https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de | x_refsource_CONFIRMVendor Advisory | |
| https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html | mailing-listx_refsource_MLISTMailing ListThird Party Advisory | |
| https://www.debian.org/security/2018/dsa-4317 | vendor-advisoryx_refsource_DEBIANThird Party Advisory |
Change history (0)
No recorded changes yet.