MEDIUM
An issue was discovered in OTRS 6.0.x before 6.0.7
Published Jun 6, 2018
4.3
MEDIUMCVSS 3.0
EPSS 0.95%
Description
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
Affected products
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
4.3 MEDIUM NVD
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact Low
Integrity Impact None
Availability Impact None
4.0 MEDIUM NVD
AV:N/AC:L/Au:S/C:P/I:N/A:N
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact Partial
Integrity Impact None
Availability Impact None
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
0.95% 0.00954
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
EPSS probability 0.00954
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Table of values (8 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 0.95% (0.00954) | 59.96th | v5 (v2026.06.15) |
| Sep 20, 2026 | 0.95% (0.00954) | 59.83th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.05% (0.00054) | 22.17th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.05% (0.00054) | 20.65th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.89% (0.00885) | 27.89th | v2 (v2022.01.01) |
| Feb 4, 2022 | 0.89% (0.00885) | 10.50th | v2 (v2022.01.01) |
| Feb 3, 2022 | 0.42% (0.00416) | 10.04th | v5 (v2026.06.15) |
| Apr 14, 2021 | 0.42% (0.00416) | 0.00th | v1 |
Weaknesses (1)
References (1)
- https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/ x_refsource_CONFIRMPatchVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/ | x_refsource_CONFIRMPatchVendor Advisory |
Change history (0)
No recorded changes yet.
Sources
CVE.org / MITRE
Status PUBLISHED
Assigner mitre
Published Jun 6, 2018
Updated Aug 5, 2024
Reserved Apr 18, 2018
Link CVE-2018-10198
CISA Vulnrichment
Updated n/a