In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access
Published Jun 12, 2017
8.8
HIGHCVSS 3.0
EPSS 2.35%
Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Affected products
No data.
Configuration 1
Configuration 2
- 8.0
- 9.0
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
AV:N/AC:L/Au:S/C:P/I:P/A:P
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v1
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (14 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 2.35% (0.02351) | 83.08th | v5 (v2026.06.15) |
| Jun 15, 2026 | 2.35% (0.02351) | 81.44th | v5 (v2026.06.15) |
| Mar 29, 2025 | 2.12% (0.02116) | 73.53th | v4 (v2025.03.14) |
| Jul 20, 2024 | 0.15% (0.00149) | 51.43th | v3 (v2023.03.01) |
| Mar 28, 2023 | 0.15% (0.00152) | 49.80th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.21% (0.00212) | 57.25th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.89% (0.00890) | 30.33th | v2 (v2022.01.01) |
| Sep 10, 2022 | 0.89% (0.00890) | 28.64th | v2 (v2022.01.01) |
| Apr 1, 2022 | 0.89% (0.00890) | 26.62th | v2 (v2022.01.01) |
| Feb 4, 2022 | 0.89% (0.00890) | 12.04th | v2 (v2022.01.01) |
| Feb 3, 2022 | 0.88% (0.00884) | 25.39th | v1 |
| Jan 6, 2022 | 0.88% (0.00884) | 24.77th | v1 |
| Sep 1, 2021 | 0.88% (0.00884) | 59.15th | v1 |
| Apr 14, 2021 | 0.88% (0.00884) | 0.00th | v1 |
References (3)
- http://www.debian.org/security/2017/dsa-3876 vendor-advisoryx_refsource_DEBIANThird Party Advisory
- https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html x_refsource_MISCMailing ListThird Party AdvisoryVDB Entry
- https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/ x_refsource_MISCVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| http://www.debian.org/security/2017/dsa-3876 | vendor-advisoryx_refsource_DEBIANThird Party Advisory | |
| https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html | x_refsource_MISCMailing ListThird Party AdvisoryVDB Entry | |
| https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/ | x_refsource_MISCVendor Advisory |
Change history (0)
No recorded changes yet.