A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) 11.5(1) and 11.6(1) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop
Published May 3, 2017
5.3
MEDIUMCVSS 3.0
EPSS 2.30%
Description
A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) 11.5(1) and 11.6(1) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop. The vulnerability is due to the existence of a user account that has an undocumented, hard-coded password. An attacker could exploit this vulnerability by using the hard-coded credentials to subscribe to the Finesse Notification Service, which would allow the attacker to receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes. Cisco Bug IDs: CSCvc08314.
Affected products
- Vendor n/a Product Cisco Finesse for Cisco Unified Contact Center Enterprise Defaultn/a
- Version Cisco Finesse for Cisco Unified Contact Center EnterpriseStatusaffectedConstraints-
- Version
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | ||||||
|---|---|---|---|---|---|---|---|---|---|
| n/a | Cisco Finesse for Cisco Unified Contact Center Enterprise | n/a |
|
- 11.5\(1\)
- 11.6\(1\)
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
AV:N/AC:L/Au:N/C:P/I:N/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v2
- EPSS v3
- EPSS v5
Percentile over time
- EPSS v1
- EPSS v2
- EPSS v3
- EPSS v5
Table of values (13 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 2.30% (0.02301) | 82.68th | v5 (v2026.06.15) |
| Jun 15, 2026 | 2.30% (0.02301) | 80.99th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.15% (0.00154) | 52.15th | v3 (v2023.03.01) |
| Jun 14, 2024 | 0.15% (0.00154) | 51.88th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.15% (0.00154) | 49.88th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.14% (0.01136) | 59.45th | v2 (v2022.01.01) |
| Oct 18, 2022 | 1.14% (0.01136) | 58.28th | v2 (v2022.01.01) |
| Apr 1, 2022 | 1.14% (0.01136) | 56.27th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.14% (0.01136) | 34.23th | v2 (v2022.01.01) |
| Feb 3, 2022 | 1.05% (0.01046) | 28.66th | v1 |
| Jan 6, 2022 | 1.05% (0.01046) | 28.03th | v1 |
| Sep 1, 2021 | 1.05% (0.01046) | 65.02th | v1 |
| Apr 14, 2021 | 1.05% (0.01046) | 0.00th | v1 |
References (3)
- http://www.securityfocus.com/bid/98291 vdb-entryx_refsource_BIDThird Party AdvisoryVDB Entry
- http://www.securitytracker.com/id/1038396 vdb-entryx_refsource_SECTRACK
- https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce x_refsource_CONFIRMVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| http://www.securityfocus.com/bid/98291 | vdb-entryx_refsource_BIDThird Party AdvisoryVDB Entry | |
| http://www.securitytracker.com/id/1038396 | vdb-entryx_refsource_SECTRACK | |
| https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce | x_refsource_CONFIRMVendor Advisory |
Change history (0)
No recorded changes yet.