HIGH
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user
Published Dec 8, 2017
8.8
HIGHCVSS 3.0
EPSS 19.90%
Description
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.
Affected products
No data.
Configuration 1
OR
- 4.0.1
- 4.0.2
- 4.0.3
- 4.0.4
- 4.0.5
- 4.0.6
- 4.0.7
- 4.0.8
- 4.0.9
- 4.0.10
- 4.0.11
- 4.0.12
- 4.0.13
- 4.0.14
- 4.0.15
- 4.0.16
- 4.0.17
- 4.0.18
- 4.0.19
- 4.0.20
- 4.0.21
- 4.0.22
- 4.0.23
- 4.0.24
- 4.0.25
- 4.0.26
- 5.0.0
- 5.0.0
- 5.0.0
- 5.0.0
- 5.0.0
- 5.0.0
- 5.0.0
- 5.0.0
- 5.0.1
- 5.0.2
- 5.0.3
- 5.0.4
- 5.0.5
- 5.0.6
- 5.0.7
- 5.0.8
- 5.0.9
- 5.0.10
- 5.0.11
- 5.0.12
- 5.0.13
- 5.0.14
- 5.0.15
- 5.0.16
- 5.0.17
- 5.0.18
- 5.0.19
- 5.0.20
- 5.0.21
- 5.0.22
- 5.0.23
- 5.0.24
- 6.0.0
- 6.0.0
- 6.0.0
- 6.0.0
- 6.0.0
- 6.0.0
- 6.0.0
- 6.0.0
- 6.0.1
Configuration 2
OR
- 7.0
- 8.0
- 9.0
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
8.8 HIGH NVD
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact High
Integrity Impact High
Availability Impact High
9.0 HIGH NVD
AV:N/AC:L/Au:S/C:C/I:C/A:C
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact Complete
Integrity Impact Complete
Availability Impact Complete
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
19.90% 0.19901
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 3, 2026.
EPSS probability 0.19901
Score over time
2021–2026- EPSS v1
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v1
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (26 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 3, 2026 | 19.90% (0.19901) | 97.36th | v5 (v2026.06.15) |
| Sep 22, 2026 | 19.90% (0.19901) | 97.30th | v5 (v2026.06.15) |
| Sep 21, 2026 | 14.58% (0.14584) | 96.55th | v5 (v2026.06.15) |
| Sep 6, 2026 | 19.90% (0.19901) | 97.25th | v5 (v2026.06.15) |
| Sep 5, 2026 | 14.58% (0.14584) | 96.47th | v5 (v2026.06.15) |
| Aug 30, 2026 | 19.90% (0.19901) | 97.23th | v5 (v2026.06.15) |
| Aug 28, 2026 | 14.58% (0.14584) | 96.45th | v5 (v2026.06.15) |
| Aug 24, 2026 | 19.90% (0.19901) | 97.22th | v5 (v2026.06.15) |
| Aug 23, 2026 | 14.58% (0.14584) | 96.44th | v5 (v2026.06.15) |
| Jun 15, 2026 | 19.90% (0.19901) | 97.08th | v5 (v2026.06.15) |
| Jun 24, 2025 | 33.87% (0.33869) | 96.74th | v4 (v2025.03.14) |
| Mar 17, 2025 | 34.94% (0.34941) | 96.65th | v4 (v2025.03.14) |
| Jan 30, 2025 | 1.23% (0.01225) | 85.28th | v3 (v2023.03.01) |
| Jun 10, 2023 | 2.34% (0.02336) | 88.19th | v3 (v2023.03.01) |
| May 8, 2023 | 3.27% (0.03269) | 89.83th | v3 (v2023.03.01) |
| May 1, 2023 | 2.78% (0.02782) | 89.06th | v3 (v2023.03.01) |
| Mar 19, 2023 | 2.33% (0.02327) | 88.02th | v3 (v2023.03.01) |
| Mar 7, 2023 | 1.69% (0.01686) | 85.72th | v3 (v2023.03.01) |
| Mar 6, 2023 | 7.80% (0.07804) | 93.25th | v2 (v2022.01.01) |
| Apr 1, 2022 | 7.80% (0.07804) | 92.61th | v2 (v2022.01.01) |
| Feb 4, 2022 | 7.80% (0.07804) | 81.54th | v2 (v2022.01.01) |
| Feb 3, 2022 | 9.59% (0.09595) | 87.16th | v1 |
| Jan 6, 2022 | 9.59% (0.09595) | 87.01th | v1 |
| Sep 1, 2021 | 9.59% (0.09595) | 94.87th | v1 |
| Apr 27, 2021 | 9.59% (0.09595) | 0.00th | v1 |
| Apr 14, 2021 | 8.12% (0.08116) | 0.00th | v1 |
Weaknesses (1)
References (5)
- http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html x_refsource_MISC
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html mailing-listx_refsource_MLISTMailing ListThird Party Advisory
- https://www.debian.org/security/2017/dsa-4066 vendor-advisoryx_refsource_DEBIANMailing ListThird Party Advisory
- https://www.exploit-db.com/exploits/43853/ exploitx_refsource_EXPLOIT-DBThird Party AdvisoryVDB Entry
- https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/ x_refsource_CONFIRMIssue TrackingPatchVendor Advisory
| Link | Providers | Tags |
|---|---|---|
| http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html | x_refsource_MISC | |
| https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html | mailing-listx_refsource_MLISTMailing ListThird Party Advisory | |
| https://www.debian.org/security/2017/dsa-4066 | vendor-advisoryx_refsource_DEBIANMailing ListThird Party Advisory | |
| https://www.exploit-db.com/exploits/43853/ | exploitx_refsource_EXPLOIT-DBThird Party AdvisoryVDB Entry | |
| https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/ | x_refsource_CONFIRMIssue TrackingPatchVendor Advisory |
Change history (0)
No recorded changes yet.
Sources
CVE.org / MITRE
Status PUBLISHED
Assigner mitre
Published Dec 8, 2017
Updated Aug 5, 2024
Reserved Nov 21, 2017
Link CVE-2017-16921
CISA Vulnrichment
Updated n/a