In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets
Published Dec 8, 2017
6.5
MEDIUMCVSS 3.0
EPSS 1.49%
Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Affected products
No data.
Configuration 1
Configuration 2
- 7.0
- 8.0
- 9.0
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
AV:N/AC:L/Au:S/C:P/I:N/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2021–2026- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Percentile over time
- EPSS v1
- EPSS v5
- EPSS v2
- EPSS v3
Table of values (9 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 1.49% (0.01490) | 73.15th | v5 (v2026.06.15) |
| Sep 20, 2026 | 1.49% (0.01490) | 72.94th | v5 (v2026.06.15) |
| Jul 20, 2024 | 0.10% (0.00105) | 43.23th | v3 (v2023.03.01) |
| Sep 3, 2023 | 0.10% (0.00105) | 41.95th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.21% (0.00209) | 57.07th | v3 (v2023.03.01) |
| Mar 6, 2023 | 0.89% (0.00890) | 30.33th | v2 (v2022.01.01) |
| Feb 4, 2022 | 0.89% (0.00890) | 12.04th | v2 (v2022.01.01) |
| Feb 3, 2022 | 0.83% (0.00833) | 24.58th | v5 (v2026.06.15) |
| Apr 14, 2021 | 0.83% (0.00833) | 0.00th | v1 |
References (3)
- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html mailing-listx_refsource_MLISTMailing ListThird Party Advisory
- https://www.debian.org/security/2017/dsa-4066 vendor-advisoryx_refsource_DEBIANThird Party Advisory
- https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/ x_refsource_CONFIRMBroken Link
| Link | Providers | Tags |
|---|---|---|
| https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html | mailing-listx_refsource_MLISTMailing ListThird Party Advisory | |
| https://www.debian.org/security/2017/dsa-4066 | vendor-advisoryx_refsource_DEBIANThird Party Advisory | |
| https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/ | x_refsource_CONFIRMBroken Link |
Change history (0)
No recorded changes yet.