Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets
Published Feb 4, 2014
6.8
MEDIUMCVSS 2.0
EPSS 1.48%
Description
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
Affected products
No data.
Configuration 1
- 3.2.0
- 3.2.0
- 3.2.0
- 3.2.0
- 3.2.0
- 3.2.0
- 3.2.0
- 3.2.1
- 3.2.2
- 3.2.3
- 3.2.4
- 3.2.5
- 3.2.6
- 3.2.7
- 3.2.8
- 3.2.9
- 3.2.10
Configuration 2
- 3.1.0
- 3.1.1
- 3.1.2
- 3.1.3
- 3.1.4
- 3.1.5
- 3.1.6
- 3.1.7
- 3.1.8
- 3.1.9
- 3.1.10
- 3.1.11
- 3.1.13
- 3.1.14
- 3.1.15
- 3.1.16
- 3.1.17
- 3.1.18
Configuration 3
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
No CVSS v3.0 score for this CVE.
AV:N/AC:M/Au:N/C:P/I:P/A:P
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2022–2026- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (13 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 1.48% (0.01479) | 72.95th | v5 (v2026.06.15) |
| Jun 15, 2026 | 1.48% (0.01479) | 70.43th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.57% (0.00573) | 66.77th | v4 (v2025.03.14) |
| Dec 17, 2024 | 2.67% (0.02673) | 90.12th | v3 (v2023.03.01) |
| Dec 12, 2024 | 0.70% (0.00703) | 80.99th | v3 (v2023.03.01) |
| Apr 18, 2024 | 0.59% (0.00593) | 78.08th | v3 (v2023.03.01) |
| Feb 3, 2024 | 0.59% (0.00593) | 76.08th | v3 (v2023.03.01) |
| Sep 17, 2023 | 0.72% (0.00718) | 78.28th | v3 (v2023.03.01) |
| Aug 1, 2023 | 0.69% (0.00694) | 77.59th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.75% (0.00754) | 78.14th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.96% (0.01955) | 78.47th | v2 (v2022.01.01) |
| Apr 1, 2022 | 1.96% (0.01955) | 76.59th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.96% (0.01955) | 55.71th | v2 (v2022.01.01) |
References (12)
- http://bugs.otrs.org/show_bug.cgi?id=10099 x_refsource_CONFIRM
- http://osvdb.org/102632 vdb-entryx_refsource_OSVDB
- http://secunia.com/advisories/56644 third-party-advisoryx_refsource_SECUNIAVendor Advisory
- http://secunia.com/advisories/56655 third-party-advisoryx_refsource_SECUNIAVendor Advisory
- http://www.debian.org/security/2014/dsa-2867 vendor-advisoryx_refsource_DEBIAN
- http://www.openwall.com/lists/oss-security/2014/01/29/15 mailing-listx_refsource_MLIST
- http://www.openwall.com/lists/oss-security/2014/01/29/7 mailing-listx_refsource_MLIST
- https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7 x_refsource_CONFIRMExploitPatch
- https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312 x_refsource_CONFIRMExploitPatch
- https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77 x_refsource_CONFIRMExploitPatch
- https://www.otrs.com/release-notes-otrs-help-desk-3-3-4 x_refsource_CONFIRM
- https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface x_refsource_CONFIRMPatchVendor Advisory
Change history (0)
No recorded changes yet.