Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism
Published Feb 21, 2020
6.5
MEDIUMCVSS 3.1
EPSS 2.37%
Description
Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Affected products
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
No CVSS v3.0 score for this CVE.
AV:N/AC:L/Au:S/C:P/I:N/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 2, 2026.
Score over time
2022–2026- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (13 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 2, 2026 | 2.37% (0.02366) | 83.20th | v5 (v2026.06.15) |
| Jun 15, 2026 | 2.37% (0.02366) | 81.54th | v5 (v2026.06.15) |
| Oct 1, 2025 | 1.93% (0.01928) | 82.78th | v4 (v2025.03.14) |
| Mar 17, 2025 | 0.49% (0.00494) | 63.66th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.52% (0.00518) | 77.54th | v3 (v2023.03.01) |
| Jul 19, 2024 | 0.52% (0.00518) | 76.98th | v3 (v2023.03.01) |
| Feb 8, 2024 | 0.55% (0.00545) | 76.69th | v3 (v2023.03.01) |
| May 8, 2023 | 0.55% (0.00545) | 73.98th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.36% (0.00360) | 67.80th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.13% (0.01132) | 56.11th | v2 (v2022.01.01) |
| Sep 22, 2022 | 1.13% (0.01132) | 54.59th | v2 (v2022.01.01) |
| Apr 1, 2022 | 1.13% (0.01132) | 52.58th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.13% (0.01132) | 30.65th | v2 (v2022.01.01) |
References (4)
- http://advisories.mageia.org/MGASA-2013-0196.html x_refsource_MISCThird Party Advisory
- http://archives.neohapsis.com/archives/bugtraq/2013-07/0015.html x_refsource_MISCBroken Link
- https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088 x_refsource_MISCIssue TrackingThird Party Advisory
- https://www.securityfocus.com/bid/60688/discuss x_refsource_MISCThird Party AdvisoryVDB Entry
| Link | Providers | Tags |
|---|---|---|
| http://advisories.mageia.org/MGASA-2013-0196.html | x_refsource_MISCThird Party Advisory | |
| http://archives.neohapsis.com/archives/bugtraq/2013-07/0015.html | x_refsource_MISCBroken Link | |
| https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088 | x_refsource_MISCIssue TrackingThird Party Advisory | |
| https://www.securityfocus.com/bid/60688/discuss | x_refsource_MISCThird Party AdvisoryVDB Entry |
Change history (0)
No recorded changes yet.