CoreCVE
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MEDIUM

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism

Published Feb 21, 2020

Description

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Affected products

Remediation

No remediation recorded yet.

Metrics

Weaknesses (1)

CWE-200

Exposure of Sensitive Information

References (2)

Change history (0)

No recorded changes yet.

Sources
CVE.org / MITRE
Status PUBLISHED
Assigner mitre
Published Feb 21, 2020
Updated Aug 6, 2024
Reserved May 16, 2013
Link CVE-2013-3551
CISA Vulnrichment
Updated n/a
NVD
Status Modified
Modified Jun 16, 2026
Link CVE-2013-3551
Red Hat
Severity n/a
Public date n/a
Links CVE-2013-3551