Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element
Published Oct 22, 2012
4.3
MEDIUMCVSS 2.0
EPSS 5.79%
Description
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.
Affected products
No data.
Configuration 1
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.1
- 2.4.2
- 2.4.3
- 2.4.4
- 2.4.5
- 2.4.6
- 2.4.7
- 2.4.8
- 2.4.9
- 2.4.10
- 2.4.11
- 2.4.12
- 2.4.13
- 2.4.14
Configuration 2
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.1
- 3.0.2
- 3.0.3
- 3.0.4
- 3.0.5
- 3.0.6
- 3.0.7
- 3.0.8
- 3.0.9
- 3.0.10
- 3.0.11
- 3.0.12
- 3.0.13
- 3.0.14
- 3.0.15
- 3.0.16
Configuration 3
- 3.1.0
- 3.1.1
- 3.1.2
- 3.1.3
- 3.1.4
- 3.1.5
- 3.1.6
- 3.1.7
- 3.1.8
- 3.1.9
- 3.1.10
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
No CVSS v3.0 score for this CVE.
AV:N/AC:M/Au:N/C:N/I:P/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2022–2026- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (14 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 5.79% (0.05792) | 92.88th | v5 (v2026.06.15) |
| Jun 15, 2026 | 5.79% (0.05792) | 92.11th | v5 (v2026.06.15) |
| Mar 26, 2026 | 5.55% (0.05551) | 90.22th | v4 (v2025.03.14) |
| Mar 2, 2026 | 7.86% (0.07864) | 91.89th | v4 (v2025.03.14) |
| Mar 17, 2025 | 10.76% (0.10755) | 92.79th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.49% (0.00493) | 76.96th | v3 (v2023.03.01) |
| Feb 8, 2024 | 0.49% (0.00493) | 75.47th | v3 (v2023.03.01) |
| Sep 12, 2023 | 0.49% (0.00493) | 73.26th | v3 (v2023.03.01) |
| May 10, 2023 | 0.57% (0.00566) | 74.52th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.41% (0.00415) | 70.00th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.32% (0.01319) | 71.27th | v2 (v2022.01.01) |
| Feb 23, 2023 | 1.32% (0.01319) | 71.23th | v2 (v2022.01.01) |
| Apr 1, 2022 | 1.32% (0.01319) | 69.22th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.32% (0.01319) | 44.98th | v2 (v2022.01.01) |
References (7)
- http://lists.opensuse.org/opensuse-updates/2013-01/msg00036.html vendor-advisoryx_refsource_SUSE
- http://packetstormsecurity.org/files/117504/OTRS-3.1-Cross-Site-Scripting.html x_refsource_MISC
- http://www.kb.cert.org/vuls/id/603276 third-party-advisoryx_refsource_CERT-VNUS Government Resource
- http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03/ x_refsource_CONFIRMVendor Advisory
- http://www.securityfocus.com/bid/56093 vdb-entryx_refsource_BID
- http://znuny.com/assets/proof_of_concept_cve_2012-4751-znuny.py x_refsource_CONFIRMExploit
- http://znuny.com/en/#%21/advisory/ZSA-2012-03 x_refsource_CONFIRM
| Link | Providers | Tags |
|---|---|---|
| http://lists.opensuse.org/opensuse-updates/2013-01/msg00036.html | vendor-advisoryx_refsource_SUSE | |
| http://packetstormsecurity.org/files/117504/OTRS-3.1-Cross-Site-Scripting.html | x_refsource_MISC | |
| http://www.kb.cert.org/vuls/id/603276 | third-party-advisoryx_refsource_CERT-VNUS Government Resource | |
| http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03/ | x_refsource_CONFIRMVendor Advisory | |
| http://www.securityfocus.com/bid/56093 | vdb-entryx_refsource_BID | |
| http://znuny.com/assets/proof_of_concept_cve_2012-4751-znuny.py | x_refsource_CONFIRMExploit | |
| http://znuny.com/en/#%21/advisory/ZSA-2012-03 | x_refsource_CONFIRM |
Change history (0)
No recorded changes yet.