Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags
Published Aug 31, 2012
2.6
LOWCVSS 2.0
EPSS 6.35%
Description
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.
Affected products
No data.
Configuration 1
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.1
- 2.4.2
- 2.4.3
- 2.4.4
- 2.4.5
- 2.4.6
- 2.4.7
- 2.4.8
- 2.4.9
- 2.4.10
- 2.4.11
- 2.4.12
- 2.4.13
Configuration 2
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.0
- 3.0.1
- 3.0.2
- 3.0.3
- 3.0.4
- 3.0.5
- 3.0.6
- 3.0.7
- 3.0.8
- 3.0.9
- 3.0.10
- 3.0.11
- 3.0.12
- 3.0.13
- 3.0.14
- 3.0.15
- 3.0.0
- 3.0.1
- 3.0.2
- 3.0.3
- 3.0.4
- 3.0.5
- 3.0.6
Configuration 3
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
No CVSS v3.0 score for this CVE.
AV:N/AC:H/Au:N/C:N/I:P/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 1, 2026.
Score over time
2022–2026- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (13 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 1, 2026 | 6.35% (0.06346) | 93.43th | v5 (v2026.06.15) |
| Jun 15, 2026 | 6.35% (0.06346) | 92.72th | v5 (v2026.06.15) |
| Feb 12, 2026 | 6.94% (0.06940) | 91.22th | v4 (v2025.03.14) |
| Mar 30, 2025 | 1.17% (0.01174) | 76.76th | v4 (v2025.03.14) |
| Mar 29, 2025 | 2.38% (0.02383) | 74.99th | v4 (v2025.03.14) |
| Mar 17, 2025 | 1.27% (0.01268) | 78.10th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.26% (0.00263) | 66.52th | v3 (v2023.03.01) |
| Feb 8, 2024 | 0.26% (0.00263) | 65.07th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.26% (0.00263) | 62.18th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.21% (0.01213) | 66.61th | v2 (v2022.01.01) |
| Feb 17, 2023 | 1.21% (0.01213) | 66.22th | v2 (v2022.01.01) |
| Apr 1, 2022 | 1.21% (0.01213) | 64.21th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.21% (0.01213) | 40.54th | v2 (v2022.01.01) |
References (4)
- http://secunia.com/advisories/50615 third-party-advisoryx_refsource_SECUNIA
- http://www.kb.cert.org/vuls/id/511404 third-party-advisoryx_refsource_CERT-VNExploitUS Government Resource
- http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2012-02/ x_refsource_CONFIRMVendor Advisory
- http://znuny.com/en/#%21/advisory/ZSA-2012-02 x_refsource_MISC
| Link | Providers | Tags |
|---|---|---|
| http://secunia.com/advisories/50615 | third-party-advisoryx_refsource_SECUNIA | |
| http://www.kb.cert.org/vuls/id/511404 | third-party-advisoryx_refsource_CERT-VNExploitUS Government Resource | |
| http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2012-02/ | x_refsource_CONFIRMVendor Advisory | |
| http://znuny.com/en/#%21/advisory/ZSA-2012-02 | x_refsource_MISC |
Change history (0)
No recorded changes yet.