The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog
Published Mar 18, 2011
4.0
MEDIUMCVSS 2.0
EPSS 1.29%
Description
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
Affected products
No data.
- ≤ 3.0.0
- 0.5
- 0.5
- 0.5
- 0.5
- 0.5
- 0.5
- 0.5
- 0.5
- 1.0
- 1.0
- 1.0
- 1.0.0
- 1.0.1
- 1.0.2
- 1.1
- 1.1.0
- 1.1.0
- 1.1.1
- 1.1.2
- 1.1.3
- 1.1.4
- 1.2.0
- 1.2.0
- 1.2.0
- 1.2.1
- 1.2.2
- 1.2.3
- 1.2.4
- 1.3.0
- 1.3.0
- 1.3.0
- 1.3.0
- 1.3.1
- 1.3.2
- 1.3.3
- 2.0.0
- 2.0.0
- 2.0.0
- 2.0.0
- 2.0.0
- 2.0.0
- 2.0.1
- 2.0.2
- 2.0.3
- 2.0.4
- 2.0.5
- 2.1.0
- 2.1.0
- 2.1.1
- 2.1.2
- 2.1.3
- 2.1.4
- 2.1.5
- 2.1.6
- 2.1.7
- 2.1.8
- 2.1.9
- 2.2.0
- 2.2.0
- 2.2.0
- 2.2.0
- 2.2.0
- 2.2.1
- 2.2.2
- 2.2.3
- 2.2.4
- 2.2.5
- 2.2.6
- 2.2.7
- 2.2.8
- 2.2.9
- 2.3.0
- 2.3.0
- 2.3.0
- 2.3.0
- 2.3.0
- 2.3.1
- 2.3.2
- 2.3.3
- 2.3.4
- 2.3.5
- 2.3.6
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.0
- 2.4.1
- 2.4.2
- 2.4.3
- 2.4.4
- 2.4.5
- 2.4.6
- 2.4.7
- 2.4.8
- 2.4.9
- 2.4.10
- 3.0.0
No data.
No Red Hat product state for this CVE.
No package ranges for this CVE.
Remediation
No remediation recorded yet.
Metrics
No CVSS v4.0 score for this CVE.
No CVSS v3.1 score for this CVE.
No CVSS v3.0 score for this CVE.
AV:N/AC:L/Au:S/C:P/I:N/A:N
This CVE is not in the KEV list.
No CISA SSVC assessment for this CVE yet.
Estimated probability of exploitation in the wild in the next 30 days (FIRST EPSS). As of Oct 3, 2026.
Score over time
2022–2026- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Percentile over time
- EPSS v2
- EPSS v3
- EPSS v4
- EPSS v5
Table of values (13 key points)
Flat stretches are collapsed; showing up to 120 newest points.
| Date | Score | Percentile | Model |
|---|---|---|---|
| Oct 3, 2026 | 1.29% (0.01289) | 69.21th | v5 (v2026.06.15) |
| Jun 15, 2026 | 1.29% (0.01289) | 66.34th | v5 (v2026.06.15) |
| Mar 17, 2025 | 0.18% (0.00176) | 36.78th | v4 (v2025.03.14) |
| Dec 12, 2024 | 0.11% (0.00112) | 46.10th | v3 (v2023.03.01) |
| May 10, 2024 | 0.11% (0.00115) | 44.96th | v3 (v2023.03.01) |
| Apr 25, 2024 | 0.11% (0.00108) | 42.97th | v3 (v2023.03.01) |
| Feb 8, 2024 | 0.10% (0.00100) | 39.75th | v3 (v2023.03.01) |
| Nov 6, 2023 | 0.11% (0.00112) | 44.22th | v3 (v2023.03.01) |
| Mar 7, 2023 | 0.12% (0.00119) | 44.32th | v3 (v2023.03.01) |
| Mar 6, 2023 | 1.05% (0.01055) | 52.13th | v2 (v2022.01.01) |
| Sep 17, 2022 | 1.05% (0.01055) | 50.47th | v2 (v2022.01.01) |
| Apr 1, 2022 | 1.05% (0.01055) | 48.43th | v2 (v2022.01.01) |
| Feb 4, 2022 | 1.05% (0.01055) | 27.52th | v2 (v2022.01.01) |
References (2)
- http://bugs.otrs.org/show_bug.cgi?id=5875 x_refsource_CONFIRMPatch
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807 x_refsource_CONFIRM
| Link | Providers | Tags |
|---|---|---|
| http://bugs.otrs.org/show_bug.cgi?id=5875 | x_refsource_CONFIRMPatch | |
| http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807 | x_refsource_CONFIRM |
Change history (0)
No recorded changes yet.